7-Eleven ParcelMate offers Australians a self-serve parcel drop-off service at participating stores through a kiosk app, available round-the-clock. As part of the discovery and delivery scrum team, I led the UI and initial UX development. Working closely with 7-Eleven stakeholders, I ensured the seamless integration of brand direction and marketing information into the product.

Duration of project: 9 months

Discovery phase

We usability tested a high-fidelity wireframe prototype to prioritize features for the MVP design and build phase. Additionally, we employed the KANO Model in user interviews to assess requirement importance relative to timeframe and budget constraints, considering factors like viability, desirability, and feasibility.

Design & build: Final MVP output

To enhance the self-serve experience, we integrated illustrations resembling the actual satchels and boxes available at the kiosk for customer reference. Additionally, we implemented a real-time progress indicator and a fixed context panel in the app, ensuring a seamless and user-friendly experience.

UI Kit

As part of the delivery process for ParcelMate, we created a UI Kit to ensure thorough documentation of all assets and components, following the atomic design system principles.