The Department of Communities and Justice (DCJ) – IVY (I Visit you) DTL (Digital Tenancy Lease) tablet app
launched in 2017, is the first and only digital leasing process for community housing tenants by redefining
the steps that enable Australia’s most vulnerable people to find a home.

Duration of project: 4 weeks

Design Audit 

With only a few weeks left in an enhancement engagement, we seized the opportunity to evaluate the app released in 2017.
I proposed and conducted a Design Audit to pinpoint key areas for improvement, aiming to enhance usability. Evaluating
the current experience against Jakob Nielsen’s 10 Usability Heuristics for User Experience & Interface Design,
we prioritised four ratings to mark identified issues during the evaluation.

Crunch time

Summarisation and action plan

I synthesised the observations and recommendations for each section and devised an action plan accordingly.

Quick Wins
These actions offer medium impact with low design effort. We expedited their implementation within
the remaining timeframe of the engagement, addressing accessibility issues, refining global notification
banners, and optimising keyboard interaction to enhance user experience.

Short-term Plan
This involves high-impact actions requiring moderate design effort, necessitating a blend of design
thinking and technical review. Implementation is slated for a subsequent phase.

Medium-term Plan
These actions promise high impact with significant design effort, involving collaborative discovery and
ideation with the team and DCJ. They are slated for execution following thorough planning.

Continuous Improvement Plan
This plan entails ongoing best practices, including regular design audits alongside technical reviews,
frequent user testing, and updating app data to align with evolving design trends.